Contact US
Contact Us – We’re Here 24/7
At Elysianjoy, your privacy and satisfaction come first. Need help with your realistic sex doll, fat sex doll, or big boob sex doll order? Our US & Europe support team responds within 12 hours (business days). All products ship from California (USA) or Frankfurt (Germany) — in-stock only, no customization.
1. Quick Contact Options
| Method | Details | Response Time |
|---|---|---|
| support@elysianjoy.com | <12 hrs | |
| Live Chat | Bottom-right corner (Mon–Fri 9 AM–6 PM PST) | <5 mins |
| Order Lookup | Enter Order # on homepage tracker | Instant |
2. Common Support Topics
- Order Status / Tracking
- Discreet Packaging Questions
- 24-Hour Defect Reporting (photos required)
- Cancellation (within 24 hrs)
- PayPal Payment Issues
3. Contact Form
(Shopify: Use built-in contact form – copy fields below)
Name: [Text Input] Email: [Text Input] (required) Order #: [Text Input] (optional) Subject:
- Order Tracking
- Defect / Damage
- Cancellation
- Payment Issue
- Other
Message: [Textarea]
[ Submit ] We reply to support@elysianjoy.com — check spam folder.
4. Warehouse Addresses (Returns Only)
DO NOT send unsolicited packages — contact us first for RMA.
| Region | Return Address |
|---|---|
| USA | Elysianjoy Returns 1234 Warehouse Blvd, Suite 100 Los Angeles, CA 90001, USA |
| Europe | Elysianjoy Returns Frankfurt Logistics Center Industriestraße 25, 60326 Frankfurt, Germany |
5. Business Hours
- Support: 24/7 email | Live chat: Mon–Fri 9 AM–6 PM PST
- Shipping: Mon–Sat (no Sunday dispatch)
6. Privacy Promise
- No phone calls — all communication via email for 100% record & privacy.
- No marketing spam — only order-related emails.
- Unsubscribe anytime — one click in any email.
Elysianjoy Contact Us US & Europe · 100% Discreet · Fast Response · In-Stock Only Last Updated: October 27, 2025
Contact form
FAQ
Can you ship to my country?
Yes. We ship worldwide. Availability and delivery time depend on stock location.
What if the item is out of stock?
We will contact you after purchase to confirm production time. You may cancel for a full refund.
Where do you ship from?
We ship from US, EU, or our production facility, depending on availability.
How to Find and Order Your Perfect Doll？
- Easily find your desired doll by searching keywords directly on our website.
- Our dolls are organized by type,material, height, price, and breast size for quick browsing.
- Contact us for any questions, our excellent customer service team is always ready to answer yourquestions.
How Long Will It Take to Receive My Doll？
- Your order is scheduled for shipment within 24 hours after payment confirmation.
- A tracking number will be provided within 1-3 business days post-payment.
- All products will be shipped from California, USA or Germany. Orders from the United States can be received in 2-6 days, and orders from Europe can be received in 5-10 days.
How is the doll packaged？ Is it shipped secretly？
YES! The doll will be packed in a tight, sturdy, moisture-proof cardboard box with 100% privacy packaging and there will be no information indicating that it is a doll.
How do I clean and care for my sex doll？
- Use water and neutral antibacterial soap to wipe down the doll. Avoid chemicals or non-specialized cleaning agents.
- Once fully dry, apply baby powder or talcum powder to maintain the skin and prevent cracking.
- To know more, please contact our professional customer service
How to Store Your Sex Doll Properly？
- Use the provided blanket or a professional doll storage bag. Avoid dark-colored clothing or materials that may stain or damage the skin.
- Store away from direct sunlight to prevent fading or uneven skin tone.
- Choose a professional doll storage box and avoid stacking items on top to prevent indentations.
Our recommended storage method is to hang the doll in a wardrobe, with the head stored separately on a head stand.
