Contact US

Contact Us – We’re Here 24/7

At Elysianjoy, your privacy and satisfaction come first. Need help with your realistic sex doll, fat sex doll, or big boob sex doll order? Our US & Europe support team responds within 12 hours (business days). All products ship from California (USA) or Frankfurt (Germany) — in-stock only, no customization.

1. Quick Contact Options



Method Details Response Time
Email support@elysianjoy.com <12 hrs
Live Chat Bottom-right corner (Mon–Fri 9 AM–6 PM PST) <5 mins
Order Lookup Enter Order # on homepage tracker Instant

2. Common Support Topics

  • Order Status / Tracking
  • Discreet Packaging Questions
  • 24-Hour Defect Reporting (photos required)
  • Cancellation (within 24 hrs)
  • PayPal Payment Issues

3. Contact Form

(Shopify: Use built-in contact form – copy fields below)

Name: [Text Input] Email: [Text Input] (required) Order #: [Text Input] (optional) Subject:

  • Order Tracking
  • Defect / Damage
  • Cancellation
  • Payment Issue
  • Other

Message: [Textarea]

[ Submit ] We reply to support@elysianjoy.com — check spam folder.

4. Warehouse Addresses (Returns Only)

DO NOT send unsolicited packages — contact us first for RMA.



Region Return Address
USA Elysianjoy Returns 1234 Warehouse Blvd, Suite 100 Los Angeles, CA 90001, USA
Europe Elysianjoy Returns Frankfurt Logistics Center Industriestraße 25, 60326 Frankfurt, Germany

5. Business Hours

  • Support: 24/7 email | Live chat: Mon–Fri 9 AM–6 PM PST
  • Shipping: Mon–Sat (no Sunday dispatch)

6. Privacy Promise

  • No phone calls — all communication via email for 100% record & privacy.
  • No marketing spam — only order-related emails.
  • Unsubscribe anytime — one click in any email.

Elysianjoy Contact Us US & Europe · 100% Discreet · Fast Response · In-Stock Only Last Updated: October 27, 2025