Terms & Conditions

By placing an order with Elysianjoy, you agree to the following terms:

1. Product Information All product specifications, images, and descriptions are for reference only. Slight variations may occur due to handmade production and monitor differences.

2. Pricing & Payment Prices are in USD and subject to change without notice. We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted and secure.

3. Order Acceptance Orders are not binding until confirmed by us. We reserve the right to refuse or cancel any order for any reason, including stock availability or suspected fraud.

4. Age Restriction You must be 18 years or older (or the age of majority in your jurisdiction) to place an order. By ordering, you confirm you meet this requirement.

5. Shipping & Delivery Please refer to our Shipping Policy for details on delivery times, costs, and restricted countries.

6. Returns & Refunds Please refer to our Return & Refund Policy.

7. Privacy Your personal information is protected under our Privacy Policy.

8. Limitation of Liability Products are for personal use only. We are not liable for misuse or any indirect damages.

9. Governing Law These terms are governed by the laws of the United States.

FAQ

Can you ship to my country?


Yes. We ship worldwide. Availability and delivery time depend on stock location.

What if the item is out of stock?


We will contact you after purchase to confirm production time. You may cancel for a full refund.

Where do you ship from?


We ship from US, EU, or our production facility, depending on availability.

How to Find and Order Your Perfect Doll？

  1. Easily find your desired doll by searching keywords directly on our website.
  2. Our dolls are organized by type,material, height, price, and breast size for quick browsing.
  3. Contact us for any questions, our excellent customer service team is always ready to answer yourquestions.

How Long Will It Take to Receive My Doll？

  1. Your order is scheduled for shipment within 24 hours after payment confirmation.
  2. A tracking number will be provided within 1-3 business days post-payment.
  3. All products will be shipped from California, USA or Germany. Orders from the United States can be received in 2-6 days, and orders from Europe can be received in 5-10 days.

How is the doll packaged？ Is it shipped secretly？

YES! The doll will be packed in a tight, sturdy, moisture-proof cardboard box with 100% privacy packaging and there will be no information indicating that it is a doll.

How do I clean and care for my sex doll？

  1. Use water and neutral antibacterial soap to wipe down the doll. Avoid chemicals or non-specialized cleaning agents.
  2. Once fully dry, apply baby powder or talcum powder to maintain the skin and prevent cracking.
  3. To know more, please contact our professional customer service

How to Store Your Sex Doll Properly？

  1. Use the provided blanket or a professional doll storage bag. Avoid dark-colored clothing or materials that may stain or damage the skin.
  2. Store away from direct sunlight to prevent fading or uneven skin tone.
  3. Choose a professional doll storage box and avoid stacking items on top to prevent indentations.

Our recommended storage method is to hang the doll in a wardrobe, with the head stored separately on a head stand.