Elysianjoy Shipping Policy

Thank you for choosing us! We strive to provide fast, discreet, and reliable delivery worldwide. We operate warehouses in the United States and Europe for popular items, with additional production and shipping from our main factory in China for out-of-stock or custom orders.

Important Note on Restricted Countries 
Due to strict customs regulations, we do not ship to the following countries: Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Malaysia, Indonesia, Brunei, India, Thailand, Maldives, Brazil, Vietnam, and other high-risk regions (including most Islamic countries and areas with import bans on adult products). Orders from these locations will be canceled and refunded.

Delivery Times 
We always prioritize the nearest available warehouse for the fastest delivery: • US Warehouse (if in stock): 2-7 business days • EU Warehouse (if in stock): 3-10 business days • Out of local stock or custom orders: Produced and shipped from our factory in China Estimated delivery: 15-35 business days

Note: Times are estimates and may vary due to production, customs clearance, or carrier delays. We will email you a tracking number once your order ships.

Shipping Costs •
United States: Free shipping (including local warehouse and factory shipments) • European Union: Free shipping (including local warehouse and factory shipments) • Rest of World (allowed countries): Free shipping (factory shipment)

For remote areas (e.g., Alaska, Hawaii, Puerto Rico, Canary Islands, or other outliers), additional fees of $100-$550 may apply—we will contact you before processing.

Express Shipping (Optional) 
If you prefer faster delivery, please contact us after placing your order. Express options are available, but the additional cost must be borne by the customer.

Order Processing & Photo Confirmation 
All orders are processed within 48 hours. Before shipping, we will send high-resolution photos of the actual product for your approval. We will not ship without your confirmation — this ensures you receive exactly what you expect.

Discreet Packaging 
All orders are shipped in plain, unmarked boxes with no indication of contents. The sender name is neutral (e.g., "Logistics Center"), and we never include invoices or product descriptions on the outside. Your privacy is our top priority.

Customs, Duties, and Taxes
US and EU orders: Duties and taxes are usually included (DDP - Delivered Duty Paid). • Other countries: You may be responsible for local import duties, taxes, or fees. Please check your country's customs rules before ordering. We declare items as "silicone mannequin" or similar to comply with regulations.

Order Review for International Shipments
Orders outside the US and EU are manually reviewed for customs compliance within 24 hours. If approved, we proceed with shipping. If not, we will cancel and fully refund you with an explanation.

Tracking and Support 
You will receive a tracking number via email once your order ships. For any questions, reply to your order confirmation or contact support@elysianjoy.com.

We appreciate your understanding—these policies ensure smooth, secure delivery while complying with global laws.

FAQ

Can you ship to my country?


Yes. We ship worldwide. Availability and delivery time depend on stock location.

What if the item is out of stock?


We will contact you after purchase to confirm production time. You may cancel for a full refund.

Where do you ship from?


We ship from US, EU, or our production facility, depending on availability.

How to Find and Order Your Perfect Doll？

  1. Easily find your desired doll by searching keywords directly on our website.
  2. Our dolls are organized by type,material, height, price, and breast size for quick browsing.
  3. Contact us for any questions, our excellent customer service team is always ready to answer yourquestions.

How Long Will It Take to Receive My Doll？

  1. Your order is scheduled for shipment within 24 hours after payment confirmation.
  2. A tracking number will be provided within 1-3 business days post-payment.
  3. All products will be shipped from California, USA or Germany. Orders from the United States can be received in 2-6 days, and orders from Europe can be received in 5-10 days.

How is the doll packaged？ Is it shipped secretly？

YES! The doll will be packed in a tight, sturdy, moisture-proof cardboard box with 100% privacy packaging and there will be no information indicating that it is a doll.

How do I clean and care for my sex doll？

  1. Use water and neutral antibacterial soap to wipe down the doll. Avoid chemicals or non-specialized cleaning agents.
  2. Once fully dry, apply baby powder or talcum powder to maintain the skin and prevent cracking.
  3. To know more, please contact our professional customer service

How to Store Your Sex Doll Properly？

  1. Use the provided blanket or a professional doll storage bag. Avoid dark-colored clothing or materials that may stain or damage the skin.
  2. Store away from direct sunlight to prevent fading or uneven skin tone.
  3. Choose a professional doll storage box and avoid stacking items on top to prevent indentations.

Our recommended storage method is to hang the doll in a wardrobe, with the head stored separately on a head stand.