Privacy Policy

Welcome to Elysianjoy Privacy Policy

At Elysianjoy, your privacy is our top priority. We only collect what’s necessary to ship your realistic sex doll, fat sex doll, or big boob sex doll discreetly and securely .

1. Information We Collect



Data Type Purpose Required?
Name & Shipping Address Discreet delivery only Yes
Email Order confirmation & tracking Yes
Phone (Optional) Courier delivery updates No
Payment Info Processed via Stripe / PayPal / Klarna (never stored) Yes
IP Address & Browser Fraud prevention & site analytics Auto

  • We do NOT collect:
    • Photos, IDs, or personal preferences.
    • Browsing history beyond checkout.
    • Any data for marketing without consent.

2. How We Use Your Data

  • Order Fulfillment: Print discreet shipping labels (name + address only).
  • Tracking Updates: Send 1–2 emails with tracking number (no product names).
  • Fraud Prevention: Verify high-risk orders via Stripe Radar.
  • Analytics: Anonymous stats (e.g., “X orders from California”) — no re-identification.

3. Discreet Packaging = Privacy by Design

  • Shipping Labels: No product description — appears as “Home Goods” or blank.
  • Courier Access: Drivers see only your address — never contents.
  • Warehouse Staff: Trained under NDA — no customer data access.

4. Data Sharing (Never Sold)



Third Party Purpose Data Shared
UPS / FedEx / DHL Delivery Name + Address only
Stripe / PayPal / Klarna Secure payment Card info (encrypted)
Shopify Platform hosting Order data (encrypted)
Google Analytics Anonymous traffic stats IP (anonymized)

  • No marketing partners, affiliates, or data brokers.

5. Your Rights (GDPR & CCPA)



Right How to Exercise
Access Your Data Email support@elysianjoy.com
Delete Your Data Request within 30 days post-order
Opt-Out of Emails Click “Unsubscribe” in any email
Correct Address Reply to order confirmation

  • Response Time: Within 48 hours (business days).
  • California Residents: No data sold — Do Not Sell My Info not applicable.

6. Data Security

  • Encryption: SSL 256-bit on all pages.
  • Storage: Shopify servers (US/EU) — data deleted 90 days after delivery.
  • Breach Protocol: Notify affected users within 72 hours if required by law.

7. Cookies & Tracking

  • Essential Cookies: Cart, checkout, security.
  • Analytics Cookies: Google Analytics — anonymized IP.
  • No Ads / Retargeting: You will never see Elysianjoy ads elsewhere.

8. Children’s Privacy

  • Age 18+ Only: We do not knowingly collect data from minors.
  • Age Verification: Required at checkout.

9. Contact Us

Email: support@elysianjoy.com Response: Within 12 hours (business days) Data Requests: Subject line Privacy Request – Order #XXXX


FAQ

Can you ship to my country?


Yes. We ship worldwide. Availability and delivery time depend on stock location.

What if the item is out of stock?


We will contact you after purchase to confirm production time. You may cancel for a full refund.

Where do you ship from?


We ship from US, EU, or our production facility, depending on availability.

How to Find and Order Your Perfect Doll？

  1. Easily find your desired doll by searching keywords directly on our website.
  2. Our dolls are organized by type,material, height, price, and breast size for quick browsing.
  3. Contact us for any questions, our excellent customer service team is always ready to answer yourquestions.

How Long Will It Take to Receive My Doll？

  1. Your order is scheduled for shipment within 24 hours after payment confirmation.
  2. A tracking number will be provided within 1-3 business days post-payment.
  3. All products will be shipped from California, USA or Germany. Orders from the United States can be received in 2-6 days, and orders from Europe can be received in 5-10 days.

How is the doll packaged？ Is it shipped secretly？

YES! The doll will be packed in a tight, sturdy, moisture-proof cardboard box with 100% privacy packaging and there will be no information indicating that it is a doll.

How do I clean and care for my sex doll？

  1. Use water and neutral antibacterial soap to wipe down the doll. Avoid chemicals or non-specialized cleaning agents.
  2. Once fully dry, apply baby powder or talcum powder to maintain the skin and prevent cracking.
  3. To know more, please contact our professional customer service

How to Store Your Sex Doll Properly？

  1. Use the provided blanket or a professional doll storage bag. Avoid dark-colored clothing or materials that may stain or damage the skin.
  2. Store away from direct sunlight to prevent fading or uneven skin tone.
  3. Choose a professional doll storage box and avoid stacking items on top to prevent indentations.

Our recommended storage method is to hang the doll in a wardrobe, with the head stored separately on a head stand.