Return & Refund Policy

Welcome to Elysianjoy Return & Refund Policy

At Elysianjoy, we stand behind the quality of every realistic sex doll, fat sex doll, and big boob sex doll shipped from our US California or Germany Frankfurt warehouses. All items are in-stock only — no customization. For hygiene and safety reasons, returns are strictly limited. This policy ensures fairness while protecting all customers.

1. General Return Rules

  • No Returns for Change of Mind: Due to intimate product nature, no returns accepted for “wrong size,” “didn’t like it,” or personal preference.
  • Eligible Returns (Defects Only):
    • Manufacturing defects (e.g., tears, joint failure, material flaws).
    • Shipping damage (e.g., broken during transit).
  • Time Limit: Must report within 24 hours of delivery with clear photos/videos.
  • Condition: Product must be unused, unopened, in original discreet packaging.

2. Eligible Return Process

  1. Contact Us: Email support@elysianjoy.com within 24 hours of receipt.
    • Subject: Return Request – Order #XXXX
    • Include: Order number, defect description, 3+ clear photos, tracking number.
  2. Review: Our team responds within 12 hours (business days).
  3. Approval: If approved, receive free return label (prepaid).
  4. Ship Back: Return to designated warehouse (US → California | EU → Germany) within 7 days.
  5. Inspection: We inspect upon arrival (typically 1–3 business days).

3. Refund Options (Approved Returns Only)



Outcome Refund Type Timeline
Manufacturing Defect Full Refund OR Free Replacement 3–5 business days
Shipping Damage Free Replacement Only 2–6 days (US) / 5–10 days (EU)

  • Refund Method: Original payment method (credit card, PayPal, Klarna).
  • No Cash Refunds: Store credit not offered.

4. Non-Refundable Scenarios

  • Used or opened products.
  • Damage caused by customer (e.g., improper storage, cleaning).
  • Missing original packaging or accessories.
  • Reports after 24 hours of delivery.
  • Hygiene seal broken.

5. Cancellation Policy

  • Before Shipment (within 24 hours of payment): 100% refund — automatic.
  • After Shipment: No cancellation — product already in transit.
  • Processing Time: Refunds appear in 3–7 business days.

6. Warranty Coverage

  • 90-Day Quality Guarantee: Covers material or joint failures under normal use.
  • Exclusions: Wear and tear, misuse, or third-party modifications.
  • Claim: Same 24-hour report rule applies.

7. FAQs

  • Q: Can I return if I just don’t like the doll? A: No — hygiene policy prevents resale.
  • Q: What if it arrives damaged? A: Report within 24 hours → free replacement.
  • Q: Do you accept returns after 30 days? A: No — 24-hour defect window only.
  • Q: Is the return label free? A: Yes — for approved defect claims.

Elysianjoy Return & Refund Policy US & Europe · In-Stock Only · Strict Hygiene Rules · Fast Defect Resolution Last Updated: October 27, 2025 Contact: support@elysianjoy.com